Hotel & Resort Medical Concierge
In-room medical care for hotels & resorts.
When a guest needs medical attention, OCS Médecins brings discreet, professionally coordinated care directly to their suite or villa, preserving their comfort, privacy and peace of mind without the disruption of a clinic visit.
In-room medical care
In-room care for every guest
When a guest feels unwell far from home, comfort and speed matter. OCS Médecins dispatches qualified doctors directly to hotel rooms and resort villas, delivering the same care we bring to Mauritian families every day.
We work with resorts and hotels across the island to offer a quiet, discreet medical service, from consultations and prescriptions to first-line treatment.
How a hotel visit works
One call, clearly coordinated.
The guest or front desk contacts OCS, and our dispatch team coordinates the visit from the first call to the doctor’s arrival.
01
Share the guest’s needs
Tell us the hotel, room or villa, who needs care and the reason for the visit.
02
Confirm the visit
Our team confirms doctor availability, the estimated arrival time and the consultation fee before dispatch.
03
Receive care in the room
The doctor assesses the guest, provides the appropriate prescription or first-line care, and explains what happens next.
How a visit works
Built around your front desk.
Your front desk makes one call and we take it from there.
In-room dispatch, 24/7
A doctor can be dispatched to the guest’s room at any hour. Dispatch confirms an estimated arrival time based on location, traffic and doctor availability.
Private in-room consultation
The consultation takes place in the guest’s room, away from reception and other public hotel areas.
Care for international guests
Doctors experienced in caring for travellers and explaining the assessment, prescription and next steps clearly.
Clear fees before dispatch
The consultation fee is confirmed before the doctor is sent, with no resort mark-up. Any additional treatment is explained and priced before it begins.
Island-wide coverage
Four dispatch points support island-wide coverage across Mauritius, including coastal hotel and resort regions.
A protocol for your property
Agree the front-desk process, contact route and service scope in advance, so staff know what to do when a guest needs care.
Establish an OCS medical protocol for your property.
Speak with our hotel partnerships team to receive the service guide and agree a clear front-desk process for guest medical requests.